Contact/FAQ
FAQ
Office Hours
Our office hours are Monday through Friday from 9:00 AM to 4:00 PM CST. During these hours, we’re available to assist you with any questions or concerns. Feel free to email us at blessona@gmail.com, and we’ll respond within 24 business hours. We appreciate your patience and look forward to helping you!
How do I place an order?
You can order our cookies at www.brucesdelights.com
How long does shipping take?
We usually fulfill orders 5-7 business days from the day of purchase. Then it takes about 2-4 business days for the cookies to arrive.
Do you offer nationwide shipping?
Yes! We ship nationwide.
How can I track my order?
You will receive a tracking number once the cookies ship.
Do you offer gluten-free or vegan options?
As of now, we do not have any vegan or gluten free options but it's something we're looking to offer in the near future.
Refund Policy
Due to the type of product we offer, we cannot accept returns. Once your order payment is complete we will not be able to refund you. If there is something wrong with your shipment when it arrives please take pictures right away and contact us at:blessona@gmail.com with yourTracking & Order Number. We will work with the shipping carrier to get you a full refund which may take a month or more. Alternatively, we will reimburse you for whatever products where damaged after you provide photo evidence of the box and product damaged.